Business hours support is provided from 8:30am until 5:30pm, Monday through Friday, excluding public holidays. TWC support is accessible by phone on 0800 444 000 or by creating a support ticket here.
- Host Pro
- Host Pro Plus
- Host Pro Exceed
| FEATURES AND BENEFITS |
Gold $99.95 +GST/Month |
Platinum $199.95 +GST/Month |
Diamond $299.95 +GST/Month |
|---|---|---|---|
| Protected Disk Space | 10GB Storage | 30GB Storage per site | 50GB Storage per site |
| Max Memory Usage | 2GB | 4GB | 6GB |
| CPU | 2 Cores @ 2.66GHz | 2 Cores @ 2.66GHz | 2 Cores @ 2.66GHz |
| Uptime Guarantee | 99.90% | 99.90% | 99.90% |
| Traffic | 20GB Traffic | 40GB Traffic | 100GB Traffic |
| OS | Debian/Ubuntu/CentOS | Debian/Ubuntu/CentOS | Debian/Ubuntu/CentOS |
| Additional Store Fronts | Additional $20+GST/Month | Additional $20+GST/Month | Additional $20+GST/Month |
| Email Features | |||
| Inboxes Included(Shared) | 10 | Unlimited | Unlimited |
| Mail User Access | |||
| POP, IMAP, Webmail, SMTP | |||
| High-Availability | |||
| Development Features | |||
| MySQL 5 | 1 | Unlimited | Unlimited |
| PHP 5.6 | |||
Additional resource packs
| ADDITIONAL WEB STORAGE PACKS | |
| 5GB Web Storage Pack | $25 p/m |
| 10GB Web Storage Pack | $45 p/m |
| 50GB Web Storage Pack | $130 p/m |
| ADDITIONAL TRAFFIC PACKS | |
| 10GB Traffic Pack | $15 p/m |
| 50GB Traffic Pack | $50 p/m |
| 100GB Traffic Pack | $80 p/m |
| 500GB Traffic Pack | $250 p/m |
Business hours labour where applicable is charged in 15-minute blocks at the following hourly rates:
- Helpdesk – $75 per hour (telephonic assistance non development)
- Systems Administrator/Webmaster $175 per hour (hands on assistance)
- Engineer/developer $175 per hour (hands on assistance)
After Hours Support Fees, minimum 30 minutes charged in blocks of 30 minutes:
- Systems Administrator/Webmaster $200 per hour (hands on assistance)
- Engineer/developer $300 per hour (hands on assistance)